Privacy Policy

This Privacy Statement should be read together with our Terms and Conditions.

Who does this policy apply to?

This policy applies to Galeeco Automotive, including our Mount Wellington and Mount Roskill workshops. We use “we”, “us” and “our” to mean Galeeco.

It covers customers, potential customers, vehicle owners, drivers, fleet contacts, suppliers, job applicants and website visitors.

Under the Privacy Act 2020, the agency responsible for your information is Galeeco Motor Engineering LTD, trading as Galeeco Automotive.

What personal information does Galeeco collect?

The information we collect depends on how you deal with us. It may include:

• your name, address, email, phone number and preferred contact method.
• business, fleet or billing contact details.
• vehicle information, such as registration, make, model, VIN, odometer reading, service history and repair records.
• details from a booking, quote, enquiry, job card, invoice, warranty claim or insurance repair.
• photos, videos or documents you send us, such as images of damage or faults.
• payment and transaction details (your card details are usually processed by our payment provider, not stored by us).
• records of calls, emails, messages, feedback and complaints.
• website and device information, such as your IP address, browser type and the pages you visit.
• anything else you choose to share, or that we’re allowed to collect by law.

We usually collect this directly from you. Sometimes we get it from someone acting for you, such as a vehicle owner, driver, fleet manager, insurer, assessor or referrer. This only happens where you’ve allowed it or the law permits it. If you give us information about someone else, please make sure you have their permission.

Why does Galeeco collect and use my information?

We only collect and use personal information where it’s reasonably needed to:

• answer enquiries and give quotes.
• book, carry out, manage and invoice servicing, repairs, diagnostics, inspections and maintenance.
• confirm your identity, your vehicle and the work you’ve authorised.
• keep you updated on bookings, progress, recommendations, recalls, invoices, warranties and service reminders.
• manage insurance repairs, fleet work, suppliers and approved repair arrangements.
• take payments and manage accounts.
• keep accurate business, vehicle and service records.
• improve our services, website and safety.
• look into and respond to complaints, concerns or suspected fraud.
• meet our legal, accounting, health and safety, and insurance obligations.
• send marketing, where you’ve agreed to receive it or the law allows it.

You don’t have to give us information. But if you don’t, we may not be able to respond to your request, confirm you’re authorised to have work done, give you a quote, or complete the service.

Who does Galeeco share my information with?

We don’t sell or rent your personal information.

We may share it, where reasonably necessary, with:

• our staff and workshop personnel who need it to do their job.
• service providers who support our business, such as website, hosting, IT, accounting, payment and security providers.
• insurers, assessors, fleet managers, vehicle owners, drivers, suppliers or repair partners connected to your service.
• government agencies, regulators, courts or law enforcement, where the law requires or allows it.
• a buyer of our business, with appropriate privacy protections in place.
• anyone else you’ve told us we can share it with.

Any service provider we use must only use your information for the work they do for us, and must protect it properly.

Does the website use cookies?

Yes. Our website may use cookies and similar technology to work properly, remember your preferences, understand how the site is used, and improve our online service. These can collect things like your IP address, device type, pages visited, and how you interact with the site.

You can block or delete cookies in your browser settings, but some features may not work properly if you do. Our website may link to other websites — we’re not responsible for their privacy practices, so check their own policies before sharing information with them.

Will I receive marketing from Galeeco?

We may send you information about our services, offers or service reminders, where the law allows it. You can opt out at any time using the unsubscribe link, or by contacting us directly. Opting out of marketing won’t stop important service, booking, safety, invoice or account messages.

How does Galeeco keep my information secure, and for how long?

We take reasonable steps to protect your information from loss, misuse or unauthorised access, including access controls and other safeguards.

No system is completely secure. If a breach is likely to cause serious harm, we’ll act according to our legal obligations, including telling affected people and the Office of the Privacy Commissioner where required.

We only keep your information for as long as we need it — to do what’s described in this statement, or to meet legal, tax, warranty, insurance or record-keeping requirements. After that, we securely delete or anonymise it where we can.

Is my information stored overseas?

Some of our service providers, such as cloud, website or payment providers, may store or process information outside New Zealand. Where this happens, we take reasonable steps to make sure it’s handled in line with New Zealand privacy law.

What are my privacy rights?

You can ask us for access to the personal information we hold about you, and ask us to correct anything that’s wrong, incomplete or out of date. Contact our Privacy Officer using the details below.

We may need to check your identity before we respond. If we don’t make a correction you’ve asked for, you can ask us to attach a note about it to the information.

How do I make a request or complaint?

Contact our Privacy Officer at Galeeco Automotive, 65 Leonard Road, Mount Wellington, Auckland 1060. You can email info@galeeco.co.nz or phone 022 472 4444.

You can also reach our Mount Roskill workshop at 87 Carr Road, Mount Roskill, Auckland 1041. Email mtroskill@galeeco.co.nz or phone 022 567 2249.

We’ll look into privacy complaints and respond as soon as we reasonably can. If you’re not happy with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Can this policy change?

Yes. We may update this Privacy Statement from time to time. The latest version will always be on our website, along with the date it was last updated.